CQC Outstanding – Apple House Care Homes

Summerwood Rated Outstanding by CQC!

Applehouse — Thu, 11 Jun 2020 17:49:35 +0000

We are absolutely thrilled to be able to announce that Summerwood care home has been awarded the highest rating possible by the regulatory inspectorate, CQC, following its recent unannounced inspection. The rating, which is Outstanding in four of the five key areas of inspection, is a tribute to our incredible team at Summerwood led by John Caslake, registered manager.

Please read our letter to families by clicking the download link below.

Summerwood-Letter-June-2020-CQC Download

CQC Rates Redcroft as OUTSTANDING For ‘Responsive’

Applehouse — Fri, 30 Nov 2018 11:30:47 +0000

Congratulations to Sharron Eyears, Registered Manager at Redcroft care home, and to her deputies, Mandy and David, and our entire incredible team. Following a recent inspection by CQC, the inspector has awarded Redcroft the highest rating possible: ‘Outstanding,’ for the category of Responsive!

Staff had an excellent understanding of people’s needs and worked with them to ensure they were consulted, listened to and valued. –CQC

The report highlights how residents are given opportunities to share their views and to be listened to, which underpins so much of our ethos at Redcroft and across all of our services.

Technology had been used in an innovative way to support people and they had been involved in setting this up. For people who found difficulty in reading or understanding pictures, ‘recording buttons’ were used to help people get the information they needed. This promoted dignity and self-esteem for individuals who had previously been reliant on staff for this information. –CQC

We embrace technology and utilise its many forms to aid communication. Whether it be talking microwaves or having braille cookery books specially made, we endeavour to promote dignity and self-esteem and to actively promote independence, as further noted by CQC:

One person when they first moved to live at Redcroft had very little self-esteem, poor mobility and low confidence levels. Staff worked with professionals and the person to develop plans for building their confidence. This person had progressed with their mobility, was taking interest in their appearance, now actively choosing what she would like to wear, along with accessories and jewellery. Their self-esteem had improved so that they wanted to experience new things. Records showed that they now enjoyed walking and swimming, which had also improved their general medical health. –CQC

With such an established and dedicated manager, deputies, and team at Redcroft, it was hugely rewarding to learn CQC concluded that our staff were ‘Highly responsive to people’s needs, and provided excellent outcomes for people.’

Finally, congratulations also to Romaine Lawson, Director of Operations, and to Sarah-Jane Keith, Office Manager, for their part in attaining this impressive inspection outcome alongside Sharron and team.

Please do grab a cuppa and read the full report HERE

CQC Chief Inspector Congratulates Us!

Applehouse — Tue, 08 Aug 2017 20:54:06 +0000

Ms. Andrea Sutcliffe, CQC Chief Inspector, tweeted us today to say, “Many contratulations. Please pass on my best wishes to your team and everyone you support.”

Ms. Sutcliffe’s tweet followed a CQC national press release today announcing Summerwood care home’s ‘Outstanding’ rating, the highest rating possible. Following the press release, Apple House Ltd were delighted to be contacted by local press taking up this good news story in an age when, all too often, the care sector is in the spotlight for more negative reasons.

Apple House will be holding a celebratory party at Summerwood next month.

Please follow us on social media: @AppleHouseLtd and https://www.facebook.com/AppleHouseCare/

Summerwood is rated ‘Outstanding’ by CQC

Applehouse — Tue, 08 Aug 2017 20:26:37 +0000

Following CQC’s national press release today, Apple House Ltd is very proud to announce that we have been awarded an ‘Outstanding’ rating for our Summerwood care home, New Milton, Hampshire.

We are delighted that CQC’s report has reflected the ‘can do’ culture which is one of the driving forces behind what we do. It’s a wonderful way for the people we support and all of our Summerwood team to have their home and achievements recognised and commended by CQC, who we see as such a positive national regulator. The rating is a culmination of the company-wide philosophy of delivering person centred support which empowers people to have control over their lives.

In a statement released by Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, CQC, Ms. Ivanova commended Summerwood’s team, said: “The team should be extremely proud of the work they do. I congratulate the staff at Summerwood for achieving our highest rating.” She went on to say, “Summerwood is providing an excellent culture that is open, person-centred and empowering.”

CQC also added, “Inspectors found a positive ‘can do’ culture within the home, led by the registered manager’s example. This was consistently commented on by relatives and health and care professionals who told CQC that staff were extremely responsive and provided personalised support that met people’s complex needs.” The report also found Summerwood staff to be ‘exceptionally positive,’ working under ‘clear and strong leadership.’

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. As the chief regulatory body, they make sure health and social care services provide people with safe, effective, compassionate, high-quality care.

The CQC national press release can be found here: https://www.cqc.org.uk/news/releases/cqc-rate-summerwood-new-milton-outstanding

Approximately 1% of health and social care services achieve the coveted rating of ‘Outstanding,’ the highest rating awarded by CQC.